Shipping policy

Where can I find my shipping information/tracking and instructions?

  • Send confirmation email once the order has been placed explaining next steps. Then, send the info a second time when we send customer tracking info.

Am I able to do exchanges or get store credit?

  • In the event of a product being damaged in transit, we will replace the original item if damage was noted at time of delivery.

What is the estimated delivery time for custom orders?

  • Change “delivery” to “ship”. White glove delivery can have variable time frames based on customer location and availability. We will ship the product within 2-3 weeks. 5-6 weeks to be delivered to the customer. FedEx Ground is 2-3 weeks total to arrive at the customer's doorstep.

What is the estimated delivery time for standard orders?

  • Change “delivery” to “ship”. White glove delivery can have variable time frames based on customer location and availability. We will ship the product within 1-2 weeks. 4-5 weeks to be delivered to the customer. FedEx Ground is 2-3 weeks total.

What if my building requires a COI for delivery?

  • Clear Modern is not responsible for nor can guarantee a COI will be available by any third party shipping companies. Please make proper arrangements for your delivery with building management to avoid delays or returns. 

What is White Glove Delivery versus Curbside Delivery?

  • White Glove Delivery is a premium delivery service designed for convenience. This service includes delivery inside your home to the room of your choice, unpackaging of the product, and removal of all packaging debris. None of our products require assembly, so once your item is placed and unpacked, it is ready to enjoy immediately.

    Curbside Delivery includes delivery to the first accessible exterior point of your residence, typically your front porch, driveway, or building entrance. Your order will arrive fully packaged, and you will be responsible for bringing the item inside and disposing of the packaging materials.

    The delivery method selected at checkout determines the level of service provided by the carrier.

What happens if White Glove Delivery is not performed? 

  • While White Glove Delivery is requested and paid for in advance, Clear Modern cannot guarantee that this service level will always be completed as intended. Carriers may downgrade service due to factors outside of our control, including but not limited to access limitations, staffing availability, property restrictions, weather conditions, or carrier-specific operational constraints.

    If a shipment is delivered safely but the carrier performs a lower level of service than White Glove (such as curbside delivery), the order is still considered delivered. In these situations, Clear Modern is not responsible for the carrier’s failure to perform the requested service level.

    If this occurs, customers may submit a request for reimbursement of the White Glove service upcharge only. Refunds do not apply to the product cost, original shipping charges, or delivery completion itself.

    Clear Modern works closely with our carriers to minimize these situations, but service levels are ultimately determined and executed by third-party delivery partners.