Refund policy

Return Policy

Once your order has been received and confirmed by one of our customer success representatives, your order confirmation will be sent to your email. As everything we make is custom and made-to-order, once this email is sent you will have 24 hours for any changes or revisions. Past this point, we cannot accept any changes or revisions. 

Due to all of our pieces being made to order, we do not accept returns unless the product is damaged in transit or has a manufacturer defect. Please find that return protocol under the "Damages and Issues" section.

Please contact us at support@clearmodern.com or call our customer service at (972) 266-6638 with any questions.



Damages and Issues 

All Clear Modern pieces are made to order and we offer full replacement for any manufacturer defects or damage in transit.

Natural imperfections can occur in our process, due to the nature of being handmade. We want you to love your piece of furniture, but understand that on a rare occasion, imperfections can appear more noticeable than expected. If you spot something, but do not wish to return your order and wait for a new one, we’d be happy to work with you on the buffing process or other alternatives to provide a satisfactory resolution.

In order to be eligible for return, follow the guidelines below.


Shipping

Clear Modern relies on third party logistic companies to complete your delivery experience. While we try to choose reliable carriers, things can happen that are beyond our control. Please ensure you are providing accurate information for delivery including contact and address information.

In the case a shipping address change is requested for a White Glove or Curbside delivery, the customer will be responsible for the associated $250 fee. If a shipment is returned as undeliverable, the customer is responsible for all original and future shipping charges.


White Glove Delivery

The WG company will take the piece into your home, remove all protective film and place it in the room of your choice. If there are any damages that occurred in freight or delivery, it is imperative that you follow the below steps before the delivery team leaves:  

      1. Ask delivery driver to take furniture away and notate “Damage” on the paperwork provided at time of delivery
      2. Contact Clear Modern at support@clearmodern.com with your order number and provide a brief description of the damage and picture.
      3. Once information is confirmed, a replacement will be shipped to you.



Ground and Curbside Delivery

Damage must be signed off on at the time of delivery with FedEx, or within 24 hours.

We do not recommend having our furniture delivered to a receiving warehouse, as we cannot be responsible for damage that occurs if the furniture in unpacked or unmasked anywhere except the final destination.

If there was damage in transit, please contact our support team at support@clearmodern.com with your order number, a brief description of the damage and a picture.